Cable & Internet Company – Billing & Repair Program

Nations largest video, internet and phone provider

Full Time/Part Time
Work from home
Posted 2 years ago
Assist customers with billing or video technical repair inquires. Review, analyze and respond to customer’s billing inquiries. Resolve customer’ open issues or questions. Follow troubleshooting guide to troubleshoot technical issues. Determine business offerings that the customer does not currently have and make the appropriate sales offer to upgrade and add on to their service. Correctly code the sale accurately and completely for the installer. Class Times Offered Monday – Friday
  • 8am – 12pm est
  • 10am – 2pm est
  • 6pm – 10pm est
  • 7pm – 11pm est
  • Job Features

    Job CategoryCustomer Support, Sales
    Service Hours15 intervals (7.5 hours) required on a Saturday or Sunday or a combination of both; ntervals Available* • 8:00am – 12:00pm EST • 3:00pm – 9:00pm EST • 365 days per year/7 days a week
    Technology RequirementsMust have stable high speed internet connection with a minimum of 3 mbps download speed and 1.5 mbps upload speed. Faster speeds are highly recommended. Must have Windows 7 (32 and 64 bit), Windows 8, Windows 8.1 and Windows 10 (MAC OS, Windows XP, 2000, and Vista are not currently supported). A second monitor is found to be beneficial.
    Class Start Date02/27/2017
    Pay RateHourly pay

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