Roadside Assistance

On Call, Part Time
Work from home
Posted 2 years ago
Client Customer Calls • 24/7 servicing of inbound calls for roadside assistance and other service requests from client’s customers and/or client account representatives for assistance with items such as: • a vehicle that won’t start • flat tire(s) • keys locked inside a car • vehicle out of gas • vehicle in an accident • Place outbound calls to listed Service Providers to secure appropriate towing assistance to resolve the customer’s needs • Possible outbound calls to client, client’s customers and/or client account representatives for status and clarification purposes. • Transferring of inbound calls or outbound calls to other client-designated internal support departments or client account representatives. • Outbound coordination to client’s independent service providers. • Possible follow up calls to independent service providers for clarification and/or additional calls for secondary services.

  • Available Schedules: Start Date: 3/6/2017 End Date: 4/14/2017 Select Class time options: Class Days: Mon – Tue – Wed – Thu – Fri 9:00 AM – 1:00 PM EST
  • Job Features

    Job CategoryCustomer Support
    Service HoursAverage 30 interval (15 hour) SOW • 10 intervals (5 hours) to be serviced on Saturday and/or Sunday Intervals Available 7 days a week, 24 hours a day - 365 days a year; Minimum of 15 hours a week
    Technology Requirements• Windows 7 (32 & 64 Bit) and Windows 10 Are Supported; Note – a minimum 19” monitor is recommended to view the client’s CRM tool with dual monitors preferred
    Class Start Date03/06/2017
    Pay RateHourly pay

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