Tax Software Product Support – Phone

Posted 2 years ago
Inbound phone customer service/technical support. Handle technical support questions via phone. Interact with tax software customers via phone, focusing on tax related questions, stats entry and navigation. Research, analyze and determine an appropriate course of action for customers. Document issues and follow up actions. Be a positive representative for the company and the tax software product.

  • Available Schedules: Start Date: 3/1/2017 End Date: 3/16/2017 Select Class time options: Class Days: Mon – Tue – Wed – Thu – Fri 9:00 AM – 3:00 PM EST
  • Job Features

    Service HoursAverage 30 interval (15 hour) SOW • 8 intervals (4 hours) required on Saturday or Sunday or a combination of both • 6 intervals (3 hours) needed on Mondays to handle high Monday volume) Intervals Available through December • Monday through Friday • 8 am – 8pm EST Intervals Available • Sunday through Saturday • 8am – 12 Midnight EST
    Technology Requirements• Windows 7, Windows 8 and Windows 10 • A second monitor is found to be beneficial for this program
    Class Start Date03/01/2017
    Pay RateHourly pay

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